Warranty Policy

MiFIRE warrants that its products are free from defects in materials and workmanship under normal residential use from the date of delivery.

This warranty applies only to products purchased directly from MiFIRE or through authorised MiFIRE sales channels.

The applicable warranty period is stated on the individual product page unless specified otherwise.

Where local consumer protection laws provide longer mandatory rights, those statutory rights remain unaffected.

During the applicable warranty period, MiFIRE may choose the remedy most appropriate to the circumstances.

• ✓Repair the defective product
• ✓Replace the defective component
• ✓Replace the entire product with the same or an equivalent model
• ✓Provide a full or partial refund where repair or replacement is not appropriate
• ✓Manufacturing defects
• ✓Faulty welds
• ✓Structural failures resulting from manufacturing
• ✓Material defects
• ✓Defects present at the time of manufacture

The changes below are considered normal characteristics of outdoor steel products and are not covered by the warranty.

• ✓Normal wear and tear
• ✓Cosmetic scratches or minor dents after delivery
• ✓Surface oxidation or natural rust development where applicable
• ✓Heat, smoke or ash marks
• ✓Discolouration or metal-colour changes caused by high temperatures
• ✓Natural weathering, UV fading and exposure to rain, snow or frost
• ✓Minor expansion or contraction caused by heating and cooling

If a MiFIRE product is made from weathering or Corten steel, its surface will naturally develop a protective rust-like patina over time.

This expected process enhances corrosion resistance, does not affect structural integrity and is not a manufacturing defect. Its appearance and timing vary with climate and environmental conditions.

Fire pits are exposed to extremely high temperatures. The changes below are normal and are not covered under warranty.

• ✓Blue, gold or bronze colour changes
• ✓Blackened steel surfaces
• ✓Surface scaling
• ✓Minor deformation of removable components caused by repeated heating cycles

Surface rust may naturally occur on steel products exposed to outdoor conditions. Only structural failures resulting directly from manufacturing defects may be eligible for warranty consideration.

• ✓Surface rust caused by weather
• ✓Corrosion resulting from standing water
• ✓Rust caused by improper storage
• ✓Rust resulting from chemical exposure
• ✓Corrosion caused by saltwater or coastal environments

The warranty becomes void if the product has been subjected to any of the actions below.

• ✓Misused or modified
• ✓Welded or cut
• ✓Painted with unsuitable coatings
• ✓Repaired by unauthorised persons
• ✓Used with fuels not recommended by MiFIRE
• ✓Used indoors
• ✓Used commercially when intended solely for residential use

MiFIRE is not responsible for damage caused by improper installation or unsafe operation.

• ✓Improper assembly
• ✓Installation on unstable or combustible surfaces
• ✓Failure to follow installation instructions
• ✓Improper ventilation
• ✓Unsafe operation

The warranty does not cover damage resulting from circumstances outside the product or its intended use.

• ✓Floods
• ✓Fire unrelated to intended product use
• ✓Lightning or storms
• ✓Falling trees or vehicle impact
• ✓Animal damage or vandalism
• ✓Accidents
• ✓Acts of God or force majeure events

Products used in the settings below may be subject to separate warranty conditions unless otherwise agreed in writing.

• ✓Restaurants
• ✓Hotels
• ✓Event venues
• ✓Rental businesses
• ✓Commercial catering
• ✓Public installations

Customers should follow the care practices below to maintain warranty eligibility.

• ✓Follow all operating instructions
• ✓Clean the product regularly
• ✓Remove ash after use
• ✓Keep drainage openings clear
• ✓Store accessories appropriately
• ✓Use recommended fuels only
• ✓Inspect the product periodically for signs of wear

Email support@mifire.pl or open the warranty-support chatbot form at the end of this page. Additional information may be requested where necessary.

• ✓Order number
• ✓Full name and contact details
• ✓Product name
• ✓Description of the issue
• ✓Date the issue was first noticed
• ✓Clear photographs showing the defect

MiFIRE may request additional evidence or an inspection to assess a claim. Where a physical inspection is needed, we will provide further instructions.

• ✓Additional photographs
• ✓Videos
• ✓Return of the product
• ✓Inspection by an authorised representative

If a claim is approved, MiFIRE may choose the most appropriate remedy. Replacement products may differ slightly in appearance due to manufacturing improvements.

• ✓Replacement part
• ✓Product repair
• ✓Product replacement
• ✓Refund where repair or replacement is not reasonably possible

For an accepted claim, MiFIRE will determine whether replacement parts can be sent directly, whether the product must be returned or whether collection will be arranged.

Where permitted by law, MiFIRE will bear reasonable shipping costs for valid warranty claims.

To the fullest extent permitted by applicable law, MiFIRE is not liable for the losses and costs below. Nothing in this policy excludes or limits liability where doing so is prohibited by law.

• ✓Indirect losses or consequential damages
• ✓Loss of profits, business or enjoyment
• ✓Installation, removal or reinstallation costs
• ✓Damage to surrounding property arising from improper use

This Warranty Policy is provided in addition to, and does not replace, statutory rights available under Polish law or applicable European Union consumer protection legislation.

Consumers retain all mandatory legal rights relating to defective goods.

For warranty enquiries, contact MiFIRE Customer Support at support@mifire.pl or use the chatbot claim form below.

We are committed to resolving warranty matters fairly, efficiently and in accordance with applicable law.