Returns & Refund Policy

If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 calendar days of receiving your order without providing a reason.

To exercise your right of withdrawal, you must notify MiFIRE before the withdrawal period expires.

To initiate a return, contact our team by email or use the return-support chat at the end of this page. We will provide instructions on how to return your order.

• ✓Order number
• ✓Full name
• ✓Email address
• ✓Product or products to be returned
• ✓Reason for return, optional but appreciated

MiFIRE reserves the right to reduce the refund if a product has been handled beyond what is necessary to establish its nature, characteristics or functionality, in accordance with applicable consumer laws.

• ✓Products must be unused and not subjected to fire or grilling.
• ✓Products must be in their original condition.
• ✓Include all supplied accessories and documentation.
• ✓Use the original packaging whenever reasonably possible.
• ✓Products must not show excessive wear, damage, modification or misuse.

The products below may not be eligible for return where permitted by law. Nothing in this policy limits any statutory warranty rights available under applicable law.

• ✓Custom-made or personalised products
• ✓Products manufactured to customer specifications
• ✓Products damaged through misuse, neglect or improper installation
• ✓Products modified or repaired by unauthorised persons
• ✓Commercial or business orders where statutory consumer withdrawal rights do not apply

For safety and hygiene reasons, fire pits that have been used, ignited or exposed to fire, charcoal, wood, ash or cooking residues cannot normally be returned under the voluntary return policy.

This does not affect your rights in relation to defective or non-conforming products.

For a change-of-mind return, the customer is responsible for return shipping, secure packaging and arranging appropriate transport.

For an incorrect, damaged, defective or incomplete product, MiFIRE will arrange, reimburse or cover reasonable return shipping costs. We may request photographs before arranging collection or replacement.

• ✓Customer change of mind: return transport is paid and arranged by the customer.
• ✓Incorrect, damaged, defective or incomplete product: reasonable return transport is covered by MiFIRE.

Many MiFIRE products are oversized or palletised. Customers returning these products must ensure they are packaged securely to prevent transport damage.

If a returned item is damaged due to insufficient packaging, MiFIRE may reduce the refund to reflect the loss in value where permitted by law.

After receiving the returned product, our team will inspect it to verify the points below. This inspection is normally completed within 5 business days after receipt.

• ✓Product identity
• ✓Condition
• ✓Completeness
• ✓Eligibility for refund or replacement

Once a return has been approved, MiFIRE will issue the refund using the original payment method whenever possible. Refunds include the purchase price of eligible returned products and any refundable shipping costs required by applicable law.

Refunds are typically processed within 14 calendar days after receiving the returned goods or satisfactory evidence that they have been returned, whichever occurs first, in accordance with applicable law. Your bank or payment provider may need additional time to display the funds.

Orders paid using Przelewy24 (P24) will normally be refunded through the same payment channel whenever technically possible.

If that is not possible, MiFIRE will contact the customer to arrange an alternative refund method.

Notify MiFIRE as soon as possible, preferably within 48 hours of delivery. Where possible, note the damage with the courier upon receipt.

Prompt reporting allows us to investigate and resolve shipping claims more effectively.

• ✓Photograph the packaging.
• ✓Photograph the shipping label.
• ✓Photograph the damaged product.

If you receive the wrong product, missing items or incorrect accessories, contact us immediately. MiFIRE will arrange an appropriate resolution.

• ✓Replacement
• ✓Exchange
• ✓Collection
• ✓Refund
• ✓Shipment of missing items

If a product develops a manufacturing defect, contact MiFIRE before attempting any repair.

Depending on the circumstances and your statutory rights, the appropriate remedy will be determined in accordance with applicable consumer protection laws.

• ✓Repair
• ✓Replacement
• ✓Partial refund
• ✓Full refund

Unless required by law or agreed otherwise, MiFIRE does not reimburse the costs below.

• ✓Expedited shipping selected by the customer
• ✓Installation costs
• ✓Labour costs
• ✓Third-party assembly costs
• ✓Costs arising from improper installation or misuse

MiFIRE reserves the right to refuse returns or refunds where there is evidence of the conduct below. Decisions will always be made in accordance with applicable law.

• ✓Fraudulent activity
• ✓Abuse of return policies
• ✓Repeated unreasonable returns
• ✓False damage claims
• ✓Intentional misuse of products

Unless otherwise agreed in writing or required by law, this Returns & Refund Policy primarily applies to consumer purchases.

Business customers may be subject to different contractual return conditions.

For questions regarding returns or refunds, contact MiFIRE Customer Support by email or open the chatbot form below.

We aim to respond as quickly as possible and will work with you to resolve issues fairly and efficiently.