Shipping & Delivery Policy

Once your order has been successfully placed and payment has been confirmed through Przelewy24 (P24), our team begins processing your order.

Orders placed during weekends or public holidays will begin processing on the next business day.

• ✓Standard products: 1–3 business days.
• ✓Custom-made or made-to-order products: processing times may vary and will be displayed on the product page.

After placing an order you will receive the notifications below. If you do not receive confirmation within a few minutes, please check your Spam or Junk folder.

• ✓Order confirmation email
• ✓Payment confirmation
• ✓Shipping confirmation when dispatched
• ✓Tracking number, if applicable

MiFIRE currently delivers throughout Poland and European Union countries. Additional countries may become available in the future.

If your country is not listed during checkout, please contact us before placing your order.

• ✓Poland
• ✓European Union countries

Depending on your destination, orders may be delivered using trusted logistics partners. The selected courier may vary depending on product size and destination.

• ✓DPD
• ✓DHL
• ✓InPost
• ✓GLS
• ✓UPS
• ✓Other regional carriers

Estimated delivery after dispatch is 2–5 business days within Poland and 4–10 business days within the European Union.

Large fire pits or oversized products may require pallet shipping and additional transit time. Delivery estimates are not guaranteed.

• ✓Severe weather
• ✓Public holidays
• ✓Customs inspections
• ✓Courier delays
• ✓Force majeure events

Shipping costs are calculated automatically during checkout. Promotional offers may include free shipping on selected products or minimum order values.

• ✓Delivery location
• ✓Package dimensions
• ✓Weight
• ✓Selected delivery service

Once your order has been dispatched, you will receive the details below. Tracking information may require several hours before becoming active.

• ✓Shipping confirmation email
• ✓Tracking number
• ✓Courier tracking link

Some MiFIRE products are heavy, large or palletised. Special delivery conditions may therefore apply.

• ✓Delivery may require assistance unloading.
• ✓Couriers usually deliver to the property entrance.
• ✓Additional handling services may incur extra charges.

Please inspect your package immediately upon delivery. If you notice damaged packaging, missing items or visible product damage, follow the steps below.

Contact MiFIRE within 48 hours of delivery. Prompt reporting helps us resolve shipping claims more efficiently.

• ✓Photograph the package.
• ✓Note the issue with the courier whenever possible.
• ✓Contact MiFIRE within 48 hours of delivery.

If delivery cannot be completed because of an incorrect address, an unavailable recipient or repeated failed delivery attempts, the package may be returned to MiFIRE.

Additional shipping charges may apply for resending the order.

Customers are responsible for providing accurate delivery information. MiFIRE cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses supplied during checkout.

Occasionally deliveries may be delayed due to circumstances outside our control. While we will do our best to keep customers informed, MiFIRE cannot guarantee delivery dates under such circumstances.

• ✓Severe weather
• ✓Transport disruptions
• ✓Customs delays
• ✓Strikes
• ✓Natural disasters
• ✓Government restrictions

For deliveries outside Poland, local customs duties, VAT, import taxes or handling fees may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated.

If your shipment appears lost, contact us with the information below. We will investigate with the courier and keep you updated throughout the process.

• ✓Order number
• ✓Name
• ✓Email address

If you have any questions regarding shipping or delivery, please contact us using the details at the end of this policy.